Frequently Asked Questions

How do I customize my soft doll?

Let the fun begin! First select the skin tone (vanilla, caramel and chocolate fabric options available), then the hair colour (red, brown, black, blonde and pink options available), and next the outfit prints. Want your doll to have glasses? Just let us know! Finally, let us know what name we should add to your completely custom doll. 

How long does it take to custom order?

Ordering is a quick and painless process. Orders may take up to 2 weeks to fulfill depending on what prints are available and in stock. If you request a specific print, there may be additional fees and additional wait time. No matter what, we'll keep you updated along the way! 

Do you ship?

Yes, we offer shipping for a flat rate of $20. Orders can also be picked up in Port Hope or at our studio in Markham. 

How long does shipping take?

If a keepsake is in stock, we will ship within 5 business days. If it is a custom order, we will ship it as soon as it's complete. A tracking number will be provided so you can keep an eye when your new friend will be arriving!

Have questions about returns and refunds? Read our return policy

For help with another question, please email info (at) soyandbean (dot) ca or connect with us in the chat. We strive to respond in less than a business day!